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Description of the goods/services 
Cell Applications, Inc. offers human and animal primary cells, cell growth media, cell culture and molecular biology reagents, RNA, DNA, antibodies, and other biological tools. These products are for research use only.
 
Ordering online
Our website now accepts online orders with credit card payment for U.S. orders. However, the final shipping & handling cost, which depends on the volume, weight, ice, and shipping distance of the package(s) will not be known at time of checkout. They will be determined at the time of shipment. Therefore, if you choose to order online, the credit card will be charged twice: once for product(s), and once for shipping & handling. If you prefer a single credit card charge for both the product and shipping & handling costs, please phone 800-645-0484.
 
Return/Refund policy
Cell Applications, Inc. warrants that the products listed in this catalog are manufactured with utmost care and stringent quality control procedures. However, if you should ever have any problem with the products, we will either replace the products, or in the case we cannot deliver the products, provide you with a refund. Such warranty is applicable only when CAI’s cells are used in conjunction with CAI’s medium and subculture reagents, and vice versa.
 
Customer Service Contact
For Customer Service, please contact us at 858-453-0848 or via our Contact Us form.
 
Transaction & Currency
All payments must be in U.S. dollars. 
 
Export or Legal Restrictions
All international orders can be placed via Fax or E-mail. All shipments will be accompanied with standard commercial invoices. Please let us know if there are any special import requirements, and we will do our best to adhere to such requirements.
 
Delivery Policy
Other North American orders are shipped via Federal Express priority overnight, F.O.B. San Diego, California. In most instances, same day shipping can be arranged if the order is received by 12pm PST. All San Diego metropolitan area orders are delivered via local courier. In general, international shipments are shipped on Mondays to be for delivered on Wednesday or Thursday, or shipped out on Friday to be delivered the following Monday or Tuesday. No on-line shopping for international orders. Cryopreserved cells are shipped in dry ice package for U.S., Canada, and certain European countries, and in liquid nitrogen vapor shipper for large overseas orders and those that require a long transit time. Media and reagents are shipped in blue ice package, or in dry ice as requested/necessary. Please call if you have special delivery arrangements.
 
Consumer Data Privacy Policy
Cell Applications, Inc. recognizes the importance of protecting the privacy of information we may collect from our on-line visitors. We are committed to respecting the privacy of our website visitors. It is our intent to balance our legitimate business interests in collecting and using information received from and about you with your reasonable expectations of privacy. The following is the way we handle information learned about you from your visit to our site. Some web pages found in cellapplications.com require that information, called "cookies," be placed on a visitor\'s computer. Cookies do not collect personally identifiable information, but allow us to determine which pages in our site are visited, and at what frequency. Cell Applications, Inc. collects personally identifiable information, such as names, addresses, e-mail addresses and the like, only when voluntarily provided by a site visitor. If customers provide further feedback to Cell Applications, Inc. the information shall be deemed non-confidential and non-proprietary. Cell Applications, Inc. is free to reproduce and disclose information, ideas, protocols, or techniques contained in feedback for any purpose, without limitation.
 
Disclaimer
Purchaser hereby agrees to release Cell Applications, Inc. from any claims of liability and responsibility for any loss or damage resulting from the use and handling of Cell Applications, Inc. products. Purchaser also agrees to indemnify and hold harmless Cell Applications, Inc. from any loss or damage either directly or indirectly, incidental or consequential that may result or alleged to have resulted from the use of Cell Applications, Inc. products. Although the cell products have been tested negative for HIV HEpatitis B, and Hepatitis C, user should always treat all human cells as potential pathogens and handle the cell product with caution. Wear protective clothing and eye wear and never pipette with your mouth. Dispose all cell product with appropriate procedures for potentially pathogenic or biohazard materials. Security method for the transmission of payment data accepting cardholder information. Payment data is mediated by Authorize.net.
 
Merchant Outlet’s Permanent Address
Cell Applications, Inc.
5820 Oberlin Dr. Suite 101
San Diego, CA 92121